Question 1

What does Auto Transport Claims LLC do?

Accepted Answer

We specialize in handling vehicle damage claims for auto transport brokers. From documenting the claim to communicating with carriers and insurance companies, we manage the entire process—so you don’t have to. Our goal is to save you time, reduce stress, and ensure fair resolutions for your clients.

Question 2

Who do you work with?

Accepted Answer

We partner with auto transport brokers, particularly small to mid-size brokerages that don’t have a full-time claims department. Whether you manage a handful of shipments or hundreds each month, we tailor our services to fit your business needs.

Question 3

What types of claims do you handle?

Accepted Answer

We manage all types of damage and loss claims related to auto transport — from minor scratches and dents to major structural or mechanical issues. We also assist with carrier disputes and insurance coordination.

Question 4

How does your process work?

Accepted Answer

It’s simple:
 1️⃣ You send us your client’s claim details and supporting documentation.
 2️⃣ We review the case, contact the carrier or insurance provider, and manage all communication.
 3️⃣ We document every step and provide regular updates until the claim is resolved.

Question 5

Do you contact my customers directly?

Accepted Answer

We work on behalf of your brokerage, not your clients. We’ll communicate with you (or your team) directly and only reach out to customers if you specifically request it. This ensures your brand remains at the center of all communication.

Question 6

What information do I need to provide to start a claim?

Accepted Answer

You’ll need:
Bill of lading (pickup and delivery)

Photos before and after transport

Carrier and load details

Customer complaint or claim form

Any existing correspondence with the carrier

Once submitted, we’ll take it from there.

Question 7

How do I get started?

Accepted Answer

Simply reach out via our Contact Page or email us directly to schedule a quick consultation. We’ll review your process, answer any questions, and help you submit your first claim. steve@autotransportclaims.com

FAQ

Frequently asked questions